Introduction

This is a guide to completing the Issue Register provided by DB Gurus.


If you do not have a copy of the Issue Register template then one can be downloaded from here:
Access:www.dbgurus.com.au/Files/DBGurus-Issue-Register.dot
Web:Issue Register (DB Gurus Web).dot

Document Initialisation

First thing set the Document Properties:

• Click on the Office menu (circular button top left corner)
• Choose Prepare, Properties

• Set the Title = System or Job Name (e.g. "Online Database")

• Set the Keywords = Client Name (e.g. ABC Corp")

• Close

• Press Ctrl+A, Ctrl+F9 to refresh

• Go into the page header and press Ctrl+A, Ctrl+F9

Saving

Save as Job Name - Issue Register - Date.doc 

e.g. ABC Online Database - Issue Register - 2010-12-31.doc 

Raising an Issue

• Leave the first issue (Issue 0) as the template - do not edit this one.

• Copy the first issue and paste at the end of the document

• Increment the Issue number (e.g. First issue is Issue 1 and so on Issue 2, Issue 3 etc.)

• Edit the title but keep it short (e.g. Issue 2 - Error on Upload)

• Ensure that the Status is correct 

• Open - when it is first created

• Fixed - programmer has fixed the issue but has not been verified

• Unclear - more info is required

• Re-Opened - programmer needs to look at it again

• Closed - Verified as fixed or closed for some other reason

• Complete the Issue / Requirement or Problem / Test Case section

• Status should be "Open"

• Press Ctrl+A, Ctrl+F9 to refresh the table of contents and save / distribute.

Programming 

• The programmers addresses all items that are Open or Re-Opened
• The programmer fills in the Solution section
• The solution section says what is going to be done or has been done. It must be completed by the programmer before testing.
• On completion change the status to "Fixed"
• Press Ctrl+A, Ctrl+F9 to refresh the table of contents and save / distribute.

Testing

• The tester tests all items that are Fixed

• The tester puts their test results and comments in the section Test Results

• Any items that are now correct are Closed

• Any items that are not correct are Re-Opened

• Press Ctrl+A, Ctrl+F9 to refresh the table of contents and save / distribute.

Notes

• Use you initials in the document (not names)

• Update the filename each time you save [JobName] Issues YYYY-MM-DD.doc (use Word 2003 format)

• Send to all other members of the team.

• ALL WORK OFF THE SAME DOCUMENT - do not crete new documents

• Do not use your own names when testing - use names that are common in the country of the client (Australia for us normally). For a list of examples see http://en.wikipedia.org/wiki/List_of_most_popular_given_namesandhttp://answers.google.com/answers/threadview/id/772572.html

• Use address es that are familiar to the client such as 123 York Street, Sydney, 2000 - see http://www.whereis.com for examples